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#4821 Duplicate charge on my invoice
#4818 Can't log in after password reset
+
CB
RequesterNHNoor Haddad
AssigneeSupport / Casey Brandt
TypeQuestion
Priority-
Tagsbillingrefundduplicate_charge
Smart triage
IntentBilling › Refund request94%
SentimentNegative
LanguageEnglish
Duplicate charge on my invoice
OpenTicket #4821 · via Email
NH
Noor Haddad Today 09:12

Hi, I was charged twice for my September subscription ($49.00 on Sep 3 and again on Sep 4). Invoice #INV-20931. I'd like the second charge refunded, this is quite frustrating.

Helm AI Today 09:12 · Internal note

Similar ticket #4790 was resolved with a refund in 3–5 business days. Refund eligible: payment method ends in 4417.

Public replyInternal note
Ticket #4821 solved. Noor will get your reply by email.
Customer context
NH
Noor Haddadnoor.haddad@fernbrook.co
PlanTeam, annual
Customer sinceMar 2024
Tickets, 90 days3
Interaction history
#4790 Billing questionSolved
#4412 Add a seatSolved
#3968 Invoice copySolved
Knowledge
How refunds work
Understanding your invoice
Reports Support overview
OverviewTicketsAgentsAI agentsCSAT
Last 7 days
Last 7 days
Last 30 days
Last 90 days
Custom…
Tickets solved1,284+12% vs prior period
First reply time42m-9% vs prior period
CSAT94%2,104 responses
Resolved by AI agents61%+5 pts vs prior period
Tickets solved by day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Solved by channel
ChannelSolvedCSAT
Email51293%
Messaging43896%
AI agent24691%
Help center8897%